When will my order ship?
Orders will ship within 2-3 business days of purchase.
How will I know where my order is?
You will receive a tracking number once we process your order.
Do you ship internationally?
For international shipping inquiries, please reach out to
firstname.lastname@example.org to price out shipping rates.
Do you offer expedited shipping?
Need your chalk fast? Shoot us an email at email@example.com and we can set up an expedited shipment.
What is your return policy?
Of course we want you to be pleased with your purchase. Contact TWEE within three days of delivery if there are any issues with your order. We will gladly replace any damaged items.
I am interested in buying wholesale- what's next?
Visit our Wholesale page or send an email to firstname.lastname@example.org.
My chalk doesn't look exactly like your pictures, what gives?
When we say "handmade sidewalk chalk", we mean it. Our artisans take great care in crafting each and every piece. Because TWEE products are not machine made, there may be small irregularities- and we think that is what helps make it beautiful! Please reach out to our team if you have any further questions.
Why is it specifically called "sidewalk chalk" and not just "chalk"?
TWEE's chalk is meant to be used on surfaces with grit. This includes sidewalks, asphalt, concrete, slate, etc. Our chalk is more dense than chalk used on chalkboards, making it stronger and less likely to break in use and in transit.
Okay, it looks like food- what are the safety specifications for this chalk?
We at TWEE are 100% committed to offering the little ones in your life (or big ones!) products that are tested for safety. We worked with reputable agencies to test our chalk, and are proud to say that it complies with ASTMD-4236 standards. The paint and coloring in TWEE products are non-toxic and the glitter is biodegradable and eco-friendly! Even our packaging is fully biodegradable and recyclable (the clear windows are made of plant based film instead of petroleum based plastic!). We do recommend you check the packaging for age suggestions, and always encourage parental supervision.